Warranty
5-Year Guarantee & Warranty
At Luxurywork, every bed and mattress is crafted with exceptional care and quality. To give you complete confidence in your purchase, we offer a 5-year guarantee across our range.
All warranty periods begin from the date of delivery. If you believe there may be a fault with your bed or mattress, our dedicated customer support team will be happy to assist with guidance and arrange an inspection where required.
Our 5-year warranty covers manufacturing defects, including issues arising from faulty materials or workmanship. Should a fault be identified within this period, we will provide a repair or replacement at no additional cost.
Please note, this warranty applies to all standard products and excludes clearance items or products used with non-approved bases or unsuitable mattresses.
Terms & Conditions
The warranty does not apply in the following circumstances:
- The product has been soiled, stained, or improperly maintained
- Damage has occurred due to accidental misuse after delivery
- The product has been subjected to excessive force, such as jumping
- The product has been used for commercial purposes or misused in any way
- The mattress has been bent or folded in a manner that damages its structure
Additional Information
- All reasonable efforts will be made to match fabrics and colours in the event of a repair or replacement; however, an exact match cannot be guaranteed
- If a repair or replacement is not possible, you will be offered an alternative product. Any price difference for a higher-value item will be payable
- This guarantee is non-transferable and applies only to the original purchaser (proof of purchase may be required)
- The warranty is valid for deliveries within mainland UK only
- Your statutory rights remain fully protected
At Luxurywork, we are committed to delivering not only premium products but also long-lasting peace of mind.