Terms and Conditions

Terms and Conditions

Terms and Conditions

Effective Date: 26th June 2025

1. About Us

These Terms and Conditions apply to all purchases made through our website.

This website is operated by Luxurywork UK. Throughout these Terms, “we”, “us”, and “our” refer to Luxurywork UK.

Company Details

  • Company Name: Luxurywork UK
  • Company Number: 
  • VAT Number: 

Contact Details

2. These Terms

These Terms govern the purchase of products from our website, including delivery and any optional services.

By placing an order, you enter into a contract with Luxurywork UK.

If any part of these Terms is found to be unenforceable, the remaining provisions will continue to apply.

We may update these Terms from time to time. The version in force at the time of your order will apply.

3. Definitions

  • Consumer: An individual purchasing for personal use
  • Business Customer: A buyer purchasing for commercial purposes
  • Products: Beds, mattresses, storage boxes, and related items
  • Assembly Service: Optional service for room delivery and setup
  • Bespoke Products: Items made to your specific requirements

4. Product Information

We take great care to ensure all product descriptions and dimensions are accurate. However, colours and finishes may vary slightly depending on screen settings and lighting.

4.1 Fabric & Colour

We recommend ordering fabric samples where available. If not requested, slight variations in colour or texture may occur.

4.2 Errors

If an error in pricing or product details is identified after your order, we will contact you promptly with the option to proceed or cancel for a full refund.

5. Orders & Contract Formation

Orders placed on our website are subject to acceptance.

A contract is formed once you receive an order confirmation email from us.

If a product becomes unavailable, we will notify you and issue a full refund where applicable.

6. Prices & Payment

All prices are listed in GBP (£) and include VAT where applicable.

We accept secure payments via major debit/credit cards and trusted payment providers.

Discount Codes

  • One code per order unless stated otherwise
  • Codes cannot be combined unless specified
  • Promotions may be withdrawn at any time without affecting confirmed orders

7. Deposits

Where a deposit option is available, it will be deducted from the total order value.

Refunds for cancellations will be handled in accordance with our cancellation policy.

8. Order Changes

If you wish to amend your order, please contact us promptly.

Changes may not be possible once production or dispatch has begun.

9. Delivery & Access

9.1 Delivery Areas

We deliver across mainland UK. Additional charges or restrictions may apply to certain regions.

9.2 Delivery Times

Estimated delivery times are provided as guidance and are not guaranteed unless confirmed in writing.

9.3 Delivery Service

Standard delivery is to your front door. Assembly services are available where selected.

9.4 Access Requirements

Customers are responsible for ensuring safe and suitable access for delivery.

9.5 Missed Deliveries

Failed delivery attempts may incur additional charges.

9.6 Delays

We are not responsible for delays caused by factors outside our control.

9.7 Risk & Ownership

Risk passes upon delivery. Ownership transfers once full payment is received.

10. Cancellations & Returns

10.1 Cancellation Rights

You may cancel your order within 14 days of receiving your goods (excluding bespoke items).

10.2 Returns

Items must be returned within 14 days of cancellation.

10.3 Condition

Products should be returned in original condition. Excessive handling may result in reduced refunds.

10.4 Refunds

Refunds will be processed within 14 days of receiving returned items.

10.5 Delivery Charges

Standard delivery charges will be refunded where applicable.

10.6 Bespoke Items

Custom-made items may not be eligible for cancellation or full refunds.

11. Damaged or Faulty Items

Please report any damage or missing items within 24 hours of delivery.

We will offer repair, replacement, or refund in accordance with your legal rights.

12. Warranty

All beds include a 24-month warranty covering manufacturing defects.

This does not cover wear and tear, misuse, or accidental damage.

13. Assembly Service

Assembly includes room placement and setup where access is safe.

It does not include removal of old furniture unless agreed.

14. Finance Options

We may offer third-party finance options such as Klarna or Clearpay. Their terms apply separately.

15. Marketing

We only send marketing communications with your consent. You can opt out at any time.

16. Website Use

All content on this website is the property of Luxurywork UK and protected by intellectual property laws.

17. Governing Law

These Terms are governed by the laws of England and Wales.

18. Contact Us

Customer Service