Frequently Asked Questions
Welcome to our FAQ page, where we’ve gathered everything you need to know about shopping with us. From sizing and shipping to returns and rewards, we’ve got you covered. Explore the answers to your most frequently asked questions and shop with confidence!
About Us
Our Service
Support
What are your opening hours
- Monday – 10:00am – 4:00pm
- Tuesday – 10:00am – 4:00pm
- Wednesday – 10:00am – 4:00pm
- Thursday – 10:00am – 4:00pm
- Friday – 10:00am – 2:00pm
- Saturday – Closed
- Sunday – Closed
Do you have a showroom?
As an online-only brand, we do not have a showroom at present. The good news is we deliver nationwide across the UK. We are a registered and proudly UK-owned business.
Will I receive the same product that I see in the picture?
Yes, the bed we will send out to you will be exactly the same as the picture shown on PSCL Beds’ website. Of course, it will be the colour which you choose.
What is a solid black base lid?
As shown in the image below, it’s an alternative base to ordinary slats. If you are looking for a stronger and long-lasting base then this is the option to go for
How long will delivery take?
Our standard delivery time for most mainland UK addresses is between 5 to 10 working days from the date of your order. However, please note that delivery to certain parts of the UK, such as the Highlands, Northern Ireland and some parts of the western coast of Wales, may take slightly longer due to logistical reasons. Our delivery team will inform you of any delays and ensure your order is delivered as soon as possible. This information is accurate and is updated regularly.
How can I return an item?
To ensure that your new bed will fit in your home, it’s important to take a few measurements before placing your order. This will help you make sure that the headboard, which is typically the largest part of the bed, will fit through the doors and into your desired room. First, measure the width and height of the door through which the bed will need to pass. This will give you an idea of whether the headboard will fit through the door. Next, measure the space in your home where you plan to place the bed. This will help you determine if the bed will fit comfortably in the room and if there is enough space for the bed as a whole. It’s also a good idea to consider any potential obstacles that the bed may need to navigate, such as narrow hallways or tight corners. Make sure to measure these areas as well to ensure that the bed can pass through them. Once you have all of these measurements, you can compare them to the dimensions of the bed and headboard to determine if they will fit in your home. If you have any doubts or concerns, don’t hesitate to reach out to us for assistance. We’ll be happy to help you plan the best route for getting your new bed into your home.
Can I reserve or pre-order limited-edition sneakers?
At Luxury Beds, we take great pride in the quality of our products, and we want you to be completely satisfied with your purchase. However, as our beds are made to order in the specific colour and size of your choice, they are non-returnable items. Therefore, we strongly recommend that you order free fabric samples before making your purchase to ensure that you are happy with your choice. Additionally, if you have any doubts or questions, you can speak to one of our staff members over the phone or WhatsApp to clarify any concerns. Our customer service team will be happy to assist you in any way possible to ensure that you are fully satisfied with your order.
Do you offer side-opening Ottoman beds?
We do not offer side-opening Ottoman beds. Our range includes end-lift Ottomans, which provide easy access and ample storage.
How can I track my order?
Once your order is shipped, you'll receive an email with a tracking number. You can use this number on our website's "Track Order" page or through the courier's tracking system to monitor the delivery status.
What should I do if I receive a defective or incorrect item?
We’re sorry for the inconvenience! Please contact our support team within 7 days of receiving your order. Provide your order number and photos of the issue, and we’ll arrange for a replacement or refund as soon as possible.
How can I contact customer support?
You can reach us through:
Email: info@luxurywork.co.uk
Phone: +447747941371
Live Chat: Available on our website from 9 AM - 6 PM (Mon-Sat)
In-Store Support: Visit our store for in-person assistance
Couldn’t Find Your Answer? Ask Us Questions!
We will answer any questions you have, don’t hesitate to contact us immediately. We will reply you within 24 hours.
