Privacy Policy

Privacy Policy

Last updated: 30 October 2025

1. Who We Are

Luxurywork UK operates this website. In this policy, “we”, “us”, and “our” refer to Luxurywork UK.

We act as the data controller of your personal data in accordance with the UK GDPR, the Data Protection Act 2018, and, where applicable, the EU GDPR.

How to Contact Us

If you have any questions about this policy or your data rights, please contact us:

If you are an EU resident and we appoint an EU representative, their details will be provided here.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) (see Section 12).

2. What Data We Collect

We may collect and process the following types of personal data:

  • Identity & Contact Data: Name, email address, phone number, billing and delivery address
  • Order & Account Data: Orders, returns, account details, communications, reviews
  • Payment Data: Payment method, transaction details (full card details are processed securely by payment providers)
  • Marketing Preferences: Email/SMS opt-in choices and consent records
  • Device & Usage Data: IP address, browser type, pages viewed, and approximate location (via cookies)
  • User Content: Reviews, comments, and submitted content
  • Customer Support Data: Enquiries and communication history
  • Cookie Consent Records: Managed through our consent platform

We do not knowingly collect sensitive personal data. Please avoid sharing such information with us.

3. How We Collect Your Data

We collect your data:

  • Directly from you when you place orders, create an account, or contact us
  • Automatically through cookies and similar technologies
  • From trusted third parties such as payment providers, delivery partners, and analytics services

4. How We Use Your Data

We use your data only where legally permitted, including:

  • Order processing & delivery – to fulfil your purchases
  • Customer support – to respond to enquiries
  • Payments & fraud prevention – to ensure secure transactions
  • Service updates – order confirmations and delivery notifications
  • Marketing communications – where you have given consent
  • Website improvement – analytics and performance monitoring
  • Legal compliance – record keeping and regulatory obligations

5. Sharing Your Data

We only share your data with trusted partners, including:

  • Payment providers
  • Delivery and logistics partners
  • Marketing and communication platforms
  • Analytics and performance tools
  • IT hosting and security providers

All third parties are required to protect your data and use it only for authorised purposes.

6. International Transfers

Where data is processed outside the UK or EEA, we ensure appropriate safeguards are in place, such as approved contractual clauses.

7. Marketing Preferences

You can opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in emails
  • Replying STOP to SMS messages
  • Updating your account preferences

Transactional messages (such as order updates) will still be sent where necessary.

8. Cookies & Tracking Technologies

We use cookies to improve your experience.

  • Essential cookies are required for site functionality
  • Analytics cookies help us improve performance
  • Marketing cookies show relevant content

You can manage your preferences at any time via our cookie settings.

9. Data Retention

We retain your data only as long as necessary:

  • Orders and records: up to 6 years
  • Support data: up to 3 years
  • Marketing data: until you opt out

After this period, data is securely deleted or anonymised.

10. Your Rights

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Transfer your data
  • Object to marketing
  • Withdraw consent

To exercise your rights, please contact us.

11. Children’s Data

Our services are not intended for children under 13, and we do not knowingly collect such data.

12. Complaints

If you have concerns, please contact us first. You may also complain to the UK Information Commissioner’s Office (ICO).

13. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised date.

Summary

At Luxurywork, we are committed to protecting your privacy. We collect only what is necessary to deliver our services, keep your data secure, and give you full control over your information.